Terms and conditions

MINIMUM AGE
Minimum age to enrol in TARONJA is 18.
Only special cases of students under 18 will be attended.
For students under 18, TARONJA SCHOOL needs that the legal representative or legal guardian of the minor, accepts the terms and conditions of TARONJA SCHOOL in a document attached. “Student under 18”.


REGISTRATION PROCEDURE

Once you have booked your course we will send you the inscription form and a detailed invoice. In case you choose to pay a deposit to secure the reservation this amount will be deducted from the total cost. Once we receive your deposit of 150€ we will send you an invoice and all the course documents as a proof of enrolment.

 In order to assign you the most suitable class to your level and not to miss out any lesson on your first day, we will send to you our level test along with the invoice.




ACCOMMODATIONS ARRIVALS AND DEPARTURES
The student has to inform the school about student´s arrival details: day, time, flight number, etc., at least 15 days before the arrival date. This is very important for us to arrange that someone will be waiting for the student in the apartment and provide him/her with the key when they arrive in Valencia.


Students should arrive on Sunday before the beginning of the course before 11pm directly to his/her accommodation. Students arriving after 11:00 pm must book and pay the Taronja airport transfer service.


One week before the beginning of the course Taronja will send you their accommodation details (name, address...). Students have to check out before 12:00 am (noon) on Saturday after the end of their course.


Arriving and departing on different days to the ones exposed above is possible if paying an extra charge (extra nights might be possible at extra cost). Students staying in apartments must leave a deposit of 50€ on the first day of class.


AIRPORT TRANSFERS
TARONJA can also pick you up at the airport at an extra cost of 50€ (60€ two people coming together). If the student wants this service he/she has to book it 3 days before his/her arrival.


INSURANCE
TARONJA students are insured by the school, inside the school through a third party and outside the school in the activities organized by the school (trips, extra activities outside the school…). Our students ARE NOT insured by TARONJA school against illness, accident, theft, loss of personal possesions, or any other inconvenience.


TARONJA will not accept any responsibility for such occurrences. Students should check if their home country has any kind of medical agreement with the Spanish Social Security.
European Community students and Suisse students should obtain the TSE (Sanitary European card). This is an individual card to obtain assistance during a temporal period in any city of the European Community or Switzerland.


Non-European community citizens should have an international health insurance policy valid for Spain.


MEDICAL INSURANCE
Taronja School offers the possibility of arranging a medical insurance for students at an extra cost. See price list.

COURSE REDUCTIONS
This clause applies to all the courses in general:
Maximum number of students per class is 10, minimum is 3. If the number of students per class is 3 or less than 3, the school has the right to reduce the number of class hours to half the total (because this is basically like private lessons). If the student does not want to accept this agreement, he/she will only have the right to be refunded the corresponding amount of the reduced lessons.


Examples of course reductions:


INTENSIVE COURSE
The INTENSIVE Course consists of 20 lessons of 50 minutes per week.
The reduction of 20 weekly lessons of intensive course, of 50 minutes each (in total 1.000 minutes), would result in half the total:
500 weekly minutes, divided in two lessons of 50 minutes per day.


D.E.L.E. AND BUSINESS COURSE
The D.E.L.E or BUSINESS course consists of 20 lessons of intensive course per week + 5 weekly lessons focused on the D.E.L.E.
exam or on the specific language for business.
The reduction of the 5 weekly specific lessons for D.E.L.E. / NEGOCIOS, of 50 minutes each (in total 250 minutes), would result
in half the total: 125 minutes, divided in two lessons of 63 minutes per week.


SUPERINTENSIVE COURSE
The SUPERINTENSIVE course consists of 20 lessons of intensive course per week + 10 weekly lessons focused on conversation
and pronunciation.
The reduction of the 10 weekly specific lessons for conversation and pronunciation, of 50 minutes each (in total 500 minutes),
would result in half the total: 250 minutes, divided in 1 lesson of 50 minutes per day.


PUBLIC HOLIDAYS
There will be no lessons on public holidays. You can check dates on this manual. No compensation will be made for these days.


TIMETABLE
TARONJA School expects that all students will fulfil correctly all class schedules, respecting thus the rest of students. Students will have to complete and send to us the level test at least one week before the start of the course.


Duration of class hours is 50 minutes.


09:00 to 10:40 Intensive Course (Morning Pass)
10:40 to 11:00 Break
11:00 to 12:40 Intensive Course (Morning Pass)
12:45 to 13:35 Pronunciation and body language
workshop
13:35 to 14:25 Conversation workshop
12:45 to 14:25 Private
14:25 to 14:30 Break
14:30 to 16:10 Intensive Course (Afternoon Pass)
16:10 to 16:30 Break
16:30 to 18:10 Intensive Course (Afternoon Pass)

We offer rotating schedules, for example:
Some of the groups will have Monday-Wednesday-Friday morning pass and Tuesday and Thursday afternoon pass. It will rotate
each week, so everyone will be able to enjoy 2 “free mornings” and 3 “free afternoons” or vice versa every week.

FIRST DAY OF CLASS
On the first Monday of his/her course, the student will come to the school at the following times:
Morning Pass- 08:45 am.
Afternoon Pass- 14:15 pm.
At 9:00 am or at 14:30 pm, depending on the shift, the student will start directly the Spanish lesson.
The student will come to the school secretary where he/she will be given the welcome pack and will be told the class to attend.
New students will have a gathering for useful advice and important information on their first day.
NOTE: We want to remind everyone that the first day of class everything is new for you and for us, so please KEEP CALM if you
have any problems or complaints regarding your accommodation, classes, etc. Once you finish your lessons come to the secretary
and we will try to solve your questions and find solutions for your problems.


DIDACTIC MATERIAL
Lessons material is included in the price .


CERTIFICATES
All students who complete a Spanish course in Taronja School will receive a School Certificate that follows the “Common European Framework of Reference for Languages”.
However, to receive the Certificate it is necessary to assist to, at least, 80% of the lessons.


STUDENTS BEHAVIOUR
TARONJA expects from the student that he /she follows some basic rules of behaviour that affect the School and the accommodations. In case of any inappropriate or unacceptable behaviour, the student may be required to leave immediately; in this case no refund will be made. TARONJA School is the only arbiter in such cases to decide what constitutes serious misconduct. In any case, ALL students will be required to pay for any damages caused. When students enrol in TARONJA they agree with all the things above mentioned.

CANCELLATIONS
Due to internal policy, all cancellations must be notified to TARONJA in advance by writing.
In cancellations made 30 days before the course starts, the school will refund all fees paid deducting just the enrolment fee (45€).
The school will keep this amount during the current year for a possible course at a later date. After the end of the current year this
amount will be kept by the school.


In cancellations made 15 days before the course starts, the school will refund all fees paid deducting the deposit (150€). The school
will keep this amount during the current year for a possible course at a later date. After the end of the current year this amount
will be kept by the school.


In cancellations made less than 15 days before the course starts, the school will refund the student just the 60% of the course. The
other 40% will be kept by the school during the current year for a possible course at a later date. After the end of the current year
this amount will be kept by the school.


Money WILL NOT be refunded in case a cancellation is made once the course and/or accommodation has started. Only special cases
due to illness of the student, or of a close family member, will be considered upon the presentation of a medical certificate.
TARONJA reserves the right to cancel courses when insufficient bookings are made, and to transfer students to other courses. In both
cases a full refund of fees, including deposit money, will be made if the student should request so.


Maximum number of students per class is 10, minimum is 3. If the number of students per class is less than 3, the school has the right
to reduce the number of class hours to half the total (because this is basically like private lessons). If the student does not want to
accept this agreement, he/she will only have the right to be refunded the corresponding amount of the current week.

In no case will money be refunded if a student arrives after the beginning of the course, or misses class days, under his/her responsibility.
If the student cannot assist one day to his/her class, he will not reclaim the school the refund of the class, there’s no
possibility to recover it. Students going to miss a whole week have to inform the School 7 days before.


POSTPONEMENT
A student may postpone his/her starting date by notifying TARONJA with a minimum of 7 days before the course starts. All fees will
be transferred to a later starting date.

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Private Policy of TARONJA*

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How secure is my personal information?

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How long do we keep your data?

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How does shop.spanishcoursespain-valencia.com collect use my personal information?

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How Can I Access Or Change My Personal Information?

You have the right to request a copy of the personal informationTaronja* holds about you, to make any changes and to ask that it be deleted. Please address requests to the addresses listed below, in the section How to Contact Us

About Changes To this Privacy Policy

Taronja may revise this policy from time to time. If we make any substantial changes, we will post these amendments on our website so that you are always aware of the information we collect, how we use it and how you can access or update your personal information. The processing of personal data and the sending of communications by electronic means abide by the regulations established in the Ley Orgánica 15/1999 (Organic Law 15/1999) of 13th December, of Protección de Datos de Carácter Personal (Personal Data Protection) of the B.O.E 14/12/1999 (Spanish Government Official Bulletin of 14/12/1999) and in the Ley 34/2002 (Law 34/2002), of 11th July, of Servicios de la Sociedad de la Información y de Comercio Electrónico of the B.O.E. 12/07/2002 (Services of the Information Society and Electronic Commerce).

How to Contact us

TARONJA* Calle Convento Santa Clara 10, 1ª, 46002 - Valencia - España Tel: (+34) 325 85 45 Fax: Send us an email: info@taronjaschool.com.

TARONJA* is a trading mark; the services provided related to teaching will be invoiced by the entity Villa-Herba, S.L. inscribe in Valencia Mercantil register, volume 7797, book 5093, paper 142, page V-96741 with CIF B97457600, and those related to accommodation and complementary services by the entity PaellaParty, S.L. inscribe in Valencia Mercantil register, Volume 10191, paper 172, 1º inscription, page V-173109 con CIF B98864994.